The Interactive Voice Response (IVR) system is a cloud-powered inbound call solution designed to boost customer engagement. It uses pre-recorded voice prompts to interact with callers, responding to both spoken commands and keypad inputs.
With IVR, you can create personalized greetings and implement smart call routing to simplify the customer journey. It also captures caller inputs to direct them to the most appropriate agent, ensuring smooth and effective query handling.
Configure your IVR system to address common questions automatically and forward only the calls that need personalized support to your agents.
Free your staff from repetitive work so they can concentrate on meaningful, high-impact customer interactions.
Identify and qualify incoming calls, then route them to the right department to ensure efficient, tailored resolutions.
Manage more customer queries without compromising on service quality by leveraging smart IVR and agent workflows.
Direct calls to the most suitable agent or department to increase the likelihood of solving issues on the very first interaction.
Use professional, consistent greetings to make a lasting impression and build your brand’s reputation.
Quickly plan and build multi-level IVRs that direct callers to the right agent in minutes with Acefone’s intuitive IVR builder.
Clear, high-quality voiceovers by professionals to deliver precise and uniform information to your customers.
Observe live calls to oversee agent performance, spot areas for improvement, and maintain high call quality standards.
Direct customers to agents best equipped to handle their needs, boosting first call resolution rates.
Keep high-definition recordings of calls for quality reviews and future reference, helping your team consistently meet standards.
Transform written text into polished voice messages, ensuring your brand sounds consistent and professional every time.
From initial setup to full solution rollout, we provide dedicated assistance to guide your business every step of the way.
Count on a 99.5% SLA-backed uptime, powered by N+1 redundant infrastructure to keep your conversations seamless.
As a VNO-certified IVR provider, Acefone ensures complete adherence to all industry regulations and standards.
Pair your IVR with major CRM systems seamlessly, thanks to streamlined third-party API integrations.